DRAFT – for solicitor review, not final
My Auction Pack

Terms of service

Version [VERSION] · Last updated [DATE] · Draft for solicitor review

Note for solicitor: Draft prepared without legal input. Please review in full, in particular sections 3, 7, 8 and 9, consumer v. business customers, and whether the report is supplied as a service or digital content under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

1. Who we are

My Auction Pack is a trading name of [COMPANY NAME LTD], a company registered in England and Wales (company number [COMPANY NO]), registered office [REGISTERED ADDRESS] (“we”, “us”). Contact: [hello@myauctionpack.co.uk].

My Auction Pack is not a law firm and is not authorised or regulated by the Solicitors Regulation Authority (SRA) or the Financial Conduct Authority (FCA).

2. What we provide

We provide, to buyers, an information and investment-analysis report (“Report”) on the documents in an auction legal pack that you upload (“Pack”), for property in England and Wales. The Report summarises what the Pack records, estimates costs using fixed rules and stated assumptions, rates findings red, amber or green, and lists points and questions you may wish to raise with a solicitor, surveyor, broker or the auctioneer.

The Report is not:

This Report does not replace a survey, a solicitor or mortgage advice. We recommend that you take advice from a solicitor before bidding, in particular on any red or amber finding.

3. Scope and limits of the Report

4. Your responsibilities

5. Price and payment

The Report costs £99 per Pack [INC. / EXC. VAT – confirm VAT status]. Payment is taken at order by [PAYMENT PROVIDER – Stripe planned]. Optional partner services are priced and contracted separately by each partner.

6. Our standard of care

We will provide the Report with reasonable care and skill, as required by the Consumer Rights Act 2015. Nothing in these terms excludes or limits that duty, or any other right you have by law that cannot be excluded.

Note for solicitor: Confirm wording complies with CRA 2015 s.57 and s.31 and the CMA unfair terms guidance (CMA37).

7. Cancellation (consumers)

If you are a consumer, you have 14 days from your order to cancel. If you ask us to start your Report straight away, you agree that once the Report has been fully delivered you will lose your right to cancel, and that if you cancel after we have started, you may have to pay a proportionate amount for the work done. To cancel, contact [hello@myauctionpack.co.uk]. A model cancellation form is [LINK TO MODEL CANCELLATION FORM].

Note for solicitor: Check classification (service vs digital content) and the correct express-request / acknowledgement wording under CCR 2013 regs 36 and 37, and the pre-contract information in Schedule 2.

8. If something goes wrong

If you think the Report contains an error, tell us at [hello@myauctionpack.co.uk] within [X] days, with the page reference. If we have not used reasonable care and skill, we will [REMEDY – e.g. correct and reissue the Report, or refund], without affecting your statutory rights, including your rights to repeat performance or a price reduction under the Consumer Rights Act 2015.

We are not responsible for losses that were not reasonably foreseeable, or for losses caused by documents missing from or changed in the Pack, or by information we were not given. Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law.

For business customers only: our total liability for a Report is limited to [CAP – e.g. the price paid / a multiple, to be set with PI insurer and solicitor].

Note for solicitor: Consider whether a cap for business customers is reasonable under UCTA 1977, and how it interacts with PI cover. Confirm whether many buyers are businesses (landlords via SPVs).

9. Partner introductions

Note for solicitor: Check: FCA Article 33A RAO introducer exclusion; Estate Agents Act 1979 s.1 and redress-scheme / HMRC AML position for the Social Ready, EPC and Wales-partner introductions; SRA Code 5.1 referral-fee disclosure on the partner side; FSMA s.21 for max-bid and finance wording.

9A. Deal Review Call

The optional Deal Review Call with Louis Lattuca (45 minutes, £399 [INC. / EXC. VAT]) is a separate paid service. It covers practical property investment and building-cost experience from a property investor. It is not legal, financial, tax or mortgage advice. Booking, rescheduling and cancellation terms: [LOUIS TO CONFIRM].

9B. Refunds

Refund policy: [LOUIS TO CONFIRM – e.g. if the pack can’t be processed]. This does not affect your statutory rights.

Note for solicitor: Check Social Ready “guaranteed rent” wording now that Social Ready is owned by the founder (CAP Code / CPRs on connected promotions), and the “award-winning” founder claim, which relies on Social Ready’s Social Value Award 2026 (evidence under CAP 3.7).

10. Your data

We use your documents and details as set out in our Privacy notice. Uploads are used only to produce your Report and are not used to train AI models.

11. Intellectual property

You may use your Report for your own purchase decision and share it with your professional advisers and lenders. [Any other licence terms]

12. Complaints and law

Contact [hello@myauctionpack.co.uk] with any complaint; we aim to reply within [X] working days. These terms are governed by the law of England and Wales. If you are a consumer, you may bring proceedings in the courts of the part of the UK where you live.

Check my auction pack – £99Example report